Indore was selected as one of the first twenty cities to be developed as Smart Cities under Smart Cities Mission. Vision of Indore Smart City envisages:
Imagining Indore to Inherit, Innovate, Include, Incubate and Invest for an ideal world class smart commercial metropolis that thrives on investment opportunities, incubating business and ideas, rich inheritance and inclusive development.
Aligning Indore with the national goals of Smart City Mission, the key themes emerging are:
Key components of the project include:
Smart City Project emphasizes retrofitting of Rajwada (742 acres area) to transform the core of Indore into a vibrant central business district. The project would transform the old, chaotic and congested city core with traditional markets into efficient and integrated area while protecting its integrity as historical, social and cultural center.
At present, Indore with a population of nearly 3 million has transformed from regional commercial hub to a modern dynamic commercial and educational capital of the Central India.
Indore Municipal Corporation has made a name for itself for smart execution of various programmes “A+” which reflects the administrative and financial strength of the municipal corporation.
In the Swachh Survekshan 2017, a nationwide survey of 434 cities and towns conducted by the Government of India, Indore was declared as the cleanest city in India. This is testament to the commitment and efficiency of Indore’s local government machinery towards making Indore a truly smart city.
Indore Smart City Development Limited (ISCDL) is a Special Purpose Vehicle floated by the partnership of Indore Municipal Corporation and Madhya Pradesh Urban Development Corporation which integrates vision of both Central Government and State Government.
ISCDL is bestowed with support of people who are central to the Smart City Mission, guidance of the administration committed to improve the city, availability of funds for project implementation and flexibility of operation for timely and efficient decision-making.
Organizational Structure:
Collector, Indore District is the Chairman of the Company.
Commissioner, Indore Municipal Corporation is the Executive Director of the Company.
Key Management Personnel are: Chief Executive Officer, Chief Financial Officer and Company Secretary.
Key Departments in ISCDL are: Finance & Accounts Department, Administration Department, Technical Department.
Three major consultancy works assigned by ISCDL are:
Apart from these, ISCDL has also appointed some architectural, engineering and planning consultants for various specific requirements.
Projects:
Preliminary list of projects was prepared and approved under ‘Smart City Proposal’.
Current list of projects is as under. Individual projects may be in different stages.
| No. | Project Name |
| 1 | Built Heritage Conservation Gopal Mandir |
| 2 | Heritage Street Development Heritage‐focus (1.5 km) |
| 3 | Slum Housing Lodha Colony and Sethi Nagar (960 units) |
| 4 | Supply, Installation, Testing and Commissioning of 11KV & LT Underground Cabling System with Compact Substation on Biyabani and Subhash Marg, Indore under Smart City Mission |
| 5 | Riverfront development works between Rambag Bridge to Krishnapura Bridge |
| 6 | Riverfront Development ‐ Jawahar Bridge to Chandrabhaga Bridge |
| 7 | Riverfront Development ‐ Chandrabhaga Bridge to Harsiddhi Bridge and Harsiddhi Park |
| 8 | Implementation of Command Control and Communications Centre |
| 9 | Improvement of Roads (Raj Mohalla to Bada Ganpati) |
| 10 | Smart Health System |
| 11 | Supply, Installation, Implementation and Maintenance of GPS based Vehicle Tracking Solution (VTS) for Municipal Solid Waste (MSW), CCTV Cameras at Community & Public Toilets and Integration of Weighbridge at Devguradia Landfill Site |
| 12 | Redevelopment of Jinsi Haat Bazaar & Construction of Ancillary Buildings |
| 13 | Construction of Chandrabhaga Bridge |
| 14 | Construction of Central Median and Erection of Electrical Pole on Biyabani Road & Subhash Marg, Indore. |
| 15 | Construction of Garbage Transfer Station at Sangam Nagar under Smart City Mission |
| 16 | Construction of Garbage Transfer Station at IT Park Indore under Smart City Mission |
| 17 | Construction of Garbage Transfer Station at Star Square MR‐10 Indore under Smart City Mission |
| 18 | Construction of Garbage Transfer Station at Lalbag Indore under Smart City Mission |
| 19 | Built Heritage Conservation Chhatri Bagh ( Hari Rao Holkar Chhatri) |
| 20 | Improvement of Roads (Vyas Bridge to Bada Ganpati and Bada Ganpati to Jinsi Bus Depot) |
| 21 | Implementation of Smart Classrooms in Government Schools in Indore |
| 22 | Facade Development Street 1‐ Rajwada Precinct |
| 23 | Development of Multilevel Car Parking in different locations of ABD Area‐ Various Locations |
| 24 | Smart Poles Project including CCTV, Environmental Sensors, WiFi, C4 Integration, OFC, etc. (under PPP) |
| 25 | Improvement of Roads (Mhow Naka to Tori Corner) |
| 26 | App. for citizen & safai mitra for data compilation on prim. & second. waste collection (Indore311) |
| 27 | Design, Develp., implementation and 0&M of Integrated SWM inc. Aadhar‐based Biometric attd. syst. |
| 28 | Implementation of waste‐to‐ energy plant on PPP Model |
| 29 | Supp.,erect. & commis. of Tranf. Stn. Equip. 6no. Static Compac. sys. with Loading mechanm.&18n deta |
| 30 | U.G.cabling elec.work in ABD area with Comp. Sub stn. & SCADA sys. with related grid SS upgrad. work |
| 31 | Construction of 7 Community Toilets & Public Toilets |
| 32 | Supp and establish of const & demolition waste processing plant of 100TPD capacity at Devguradiya |
| 33 | Bioremediation/ Biomining of old dumped MSW at Devguradiya Dumping Ground |
| 34 | Supp & comm of 1.0TPD cap org waste converter machine with O&M‐3yr for treat of MSW at Nehru Park |
| 35 | Supp & commisng of 1.0TPD cap org waste converter machine with O&M‐3yr for treatment of MSW at ZOO. |
| 36 | Supp & comm of 2.5TPD cap. Drum waste composting mach with O&M‐3yr for treat of MSW at Regional Park |
| 37 | RF & Park Devlp Works betn Krishnapura Bridge to Jawahar Marg Bridge, Const of Parking Fac & Shops |
| 38 | Solar Power plants on terraces / roofs of buildings and in open unused areas 33.5 MW |
| 39 | Smart parking mang (sensors, hardware, software, App devt, smart cards) for MLCP‐3 LOC under PPP Mod |
| 40 | Supp, inst & comm of 20TDP cap Bio‐metha Plant with O&M for treat of org MSW at Choitram Mandi‐ VGF |
| 41 | Networking Work at Smart City Office, Nehru Park, Indore |
| 42 | “Develp. of Integrated Smart Road Network i/c Jawahar Marg Bridge in ABD Area, Indore |
| 43 | Supp, inst & comm 15TPD cap Bio‐methanation plant with O&M for treat of Org MSW at Kabitkhedi on VGF |
| 44 | Conservation, Restoration & Redevelopment of Rajwada, Indore |
| 45 | Construction of Garbage Transfer near Azad Nagar, Indore under Smart City Mission |
| 46 | Development of Public urinals 100 nos. inc O&M and Management at various locations on PPP model |
| 47 | Redevelopment of MOG Lines area ‐ MOG Barracks Land Parcel under PPP model |
| 48 | Redevelopment of MOG Lines area ‐ Kukkut Palan Kendra Land Parcel under PPP model |
| 49 | Riverfront Development ‐ Harsiddhi Bridge to Gangour Bridge |
| 50 | Riverfront Development ‐ Gangour Bridge to Jairam Bridge |
| 51 | Riverfront Development ‐ Jairam Bridge to Lal Bagh Bridge |
| 52 | Improvement of Water Supply & Sewerage Systems in ABD Area of Indore Smart City and O&M for 10 years |
| 53 | Construction and widening of Vyas Bridge at Bada Ganpati Indore |
| 54 | Development of Integrated Smart Road Network ‐ Balance Roads in ABD Area Indore under SCM |
| 55 | Incubation centre/ Skill development centre‐2 |
| 56 | Conservation and Restoration of Krishnapura Chhatris |
| 57 | Solar Power plants on terraces / roofs of buildings / 160 KW |
| 58 | Establishment of Building and Interiors for C4 |
| 59 | Infrastructural & Building Development Works of 3 Schools under Smart City Mission, Indore ‐ Group 1 |
| 60 | Infrastructural & Building Development Works of 1 School under Smart City Mission, Indore ‐ Group 2 |
| 61 | Infrastructural & Building Development Works of 3 Schools under Smart City Mission, Indore ‐ Group 3 |
| 62 | U.G.cabl elec.work in ABD with Comp. Sub stn.& SCADA sys. with related grid SS upgrad. Work balance |
| 63 | Allotment of space for advertisement on 100 Public urinals in Indore on license basis for 5 years |
| 64 | Allotment of space for advertisment on 80 Community/public toilets (CT/PT) in indore on license basi |
| 65 | Civil works for Construction & Demolition collection and transfer center at Kabitkhedi |
| 66 | Civil works for Construction & Demolition collection and transfer center at IT Park |
| 67 | Civil works for Construction & Demolition collection and transfer center at Gandhi Nagar |
| 68 | Construction of Shed for Garbage Drum compost Plant at Regional Park |
| 69 | Construction of Shed for Garbage Drum compost Plant at Nehru Park |
| 70 | Construction of Shed for Garbage Drum compost Plant at Zoo. |
| 71 | Construction of Additional shed at Garbage Transfer Station Located at Sanwer Road in sector F. |
| 72 | Construction of Shed at Garbage transfer Station located at Dhar Road in Zone‐ 16 |
| 73 | Supply of 2.0 TPD Bio Methanation near Star Square |
| 74 | Civil work for construction and demolition collection and transfer center at Ahirkhedi |
| 75 | Boundary Wall Construction Work for Biomethanation Plant at Choithram Sabji Mandi |
| 76 | Construction of Garbage Transfer Station near Rajshahi Hotel, Dhakkan Wala Kua. |
| 77 | Supp Erect & Comm of transfer Stn Equip 17nos. Static Compaction Sys with Load Mechn & 30 Detach |
| 78 | Civil work & covering for constr & demolit waste treatment plant at trenching grn Nemawar road Devgu |
| 79 | Traffic Management (RVT, Fleet Management System, PIS), AVL and AFCS |
| 80 | Installation of Smart LED Streetlights in ABD Area |
| 81 | Construction of Garbage Transfer Stations at Kabitkhedi, Sanwer Road and Sirpur |
| 82 | Installation and Operation of Public Bicycle Sharing System in Indore |
Interested persons may seek information about ISCDL and projects by submitting their requests at any of the following:
Office:
Phone:
Email:
Website:
Nehru Park Campus, Indore (Week-days: 10:30 am to 1:30 pm and 2 pm to 6:30 pm)
0731-253 5572 (Week-days: 10:30 am to 1:30 pm and 2 pm to 6:30 pm)
Suggestions, Complaints & Grievances:
Relevant information is as below:
ISCDL’s Grievance Redressal Policy has been formulated in line with guidelines of the Department of Administrative Reforms and Public Grievances under the Ministry of Personnel, Public Grievances and Pensions (GoI).
This policy is created with the following objects:
Prompt redressal of every public grievance
Safeguarding the rights and dignity of Citizens
Enforcing higher standards of accountability on officers and staff of the department by taking disciplinary action against erring staff in select cases Gaining insight into the working of the system through citizen feedback with a view to effecting appropriate changes in the system
Using public grievance as an input for the functioning of the department’s vigilance machinery
Site issues: T+3 working days
Design issues: T+5 working days
Execution issues: T+7 working days
Permission / Approval / NOC issues: T+7 working days
Fraud cases, legal cases and cases which need retrieval of documents and records > 3 months old: T+10 working days
For all other complaints which do not fall under the above categories: T+15 working days
A Citizen can approach any of the 1st levels indicated below for resolution of an issue:
Physical:
Phone:
Email:
Website:
ISCDL Office, Nehru Park Campus, Indore
0731-253 5572
Resolution timeframe at this level is as per the ‘Timeframes for Complaint Resolution’.
If the resolution offered is not up to the satisfaction levels of the Citizen then he should refer the matter to Level 2 through the CRM with proper case gist and reason for referral, with help from the Grievance Redressal Officer.
Once the Grievance Redressal Officer refers the complaint to the Chief Executive Officer, he should review the Case.
Resolution timeframe at this level is 10 working days.
The Chief Executive Officer should reach at the resolution after due diligence and should inform the Citizen and update its comments in the CRM.
If the resolution offered is not up to the satisfaction levels of the Citizen then he should refer the matter to Level 3 through the CRM with proper case gist and reason for referral, with help from the Grievance Redressal Officer.
The Executive Director will assess the complaint and based on the decision respond to the Citizen.
Resolution timeframe at this level is 10 working days.
